Operations Manager – London Based with travel across Herts and Bucks From £70,000 - £100,000


This award-winning family-run care group is looking for someone who shares their dedication to delivering high quality, individual care to be the link between the family’s decision-makers and their eight home managers. We’re not a big corporate, so for the right person, there’s huge scope here to take on diverse responsibilities and to grow with us.



Sometimes, you can’t win as an Operations Manager. It’s tough balancing the demands of the business with residents’ needs. But working for a business that believes in doing the right thing for their residents and their staff will make your efforts so much more worthwhile.


Yes, lots of care homesclaim they empower their residents and put their people first – but at Westgate,we really do. You only have to talk to our staff, our residents and their families to see that. When we won a Great British Care Award, we were described as “an outstanding family business with a highly committed and professional approach to the person needs of users and staff”.


Be one of the family

Above all, we need someone who can fit in with the family behind the business. Husband and wife, Pushyant and Anjani Patel – an experienced nurse – were inspired to set up Westgate in 1993 to deliver a higher standard of care than they’d seen their own family receive. Today, Westgate runs eight homes across London, Hertfordshire and Buckinghamshire. Whilst the founders are still actively involved, the main decision-makers are their daughters, both of whom have worked in the City.


If you can be sensitive to the family dynamic and the Patel’s emotional and financial investment, you’ll thrive here. It’s not a corporate environment: the culture is informal and we run our homes to be loving, safe and friendly.


For you it means greater responsibility – as well as working closely with Home Managers to keep standards of care consistency high, you’ll be involved in everything from marketing, PR, and recruitment to inspections, setting budgets and targets, and liaising with the CQC. We’ll trust you to initiate ideas and implement changes – and you’ll see the difference your decisions make in the homes, every day.


A chance to grow

There’s no limit to what you can achieve here. Westgate have plans to grow – both extending our existing homes and opening new accommodation. Depending on where your strength lie, there’s also scope to take on some of the responsibilities of the directors.


“Depending on experience”

Ideally from a nursing background, your CV shows us you can manage people, processes and budgets to deliver outstanding care. We’re open-minded about what level you’re at now. If you’re on a trajectory and this is an ideal step up for you, we can pay £70-90k and help you to develop. For an accomplished Operations Manager – someone with the experience and credibility to step straight into the role, we could consider a higher salary.


About Westgate

With 470 beds across eight homes, Westgate delivers a wide range of services including residential care, nursing care, intermediate care, palliative care and dementia care. We bring our family values to care: we listen to and empower our residents, and where possible enable them to make their own decisions. We respect our every bit as much as our residents and encourage and support them to go that extra mile.


Find out more…

To find out more about the role, the rewards and the business, talk to our retained consultant, Danny Welsh at PHC Purely Group on 07854104648 or email



Print Print | Sitemap